Career Details
SUMMARY:
The purpose of the pharmacy technician is to assist the pharmacist with the day-to-day activities in the pharmacy.
Responsibilities:
- Help patients who are dropping off or picking up prescription orders;
- Enter prescription orders into the computer;
- Create and update patient’s health and insurance information in the computer;
- Assist the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with local, state, federal, and company regulations;
- Communicate with insurance carriers to obtain payment for prescription claims;
- At point of sale, verify that customer receives correct prescription(s);
- Complete weekly distribution center medication orders, place orders on shelves, and verify all associated paperwork;
- Assist the pharmacist with filling and labeling prescriptions;
- Prepare the pharmacy inventory;
- Screen telephone calls for the pharmacist;
- Communicate with prescribers and their agents to obtain refill authorization;
- Compound oral solutions, ointments, and creams;
- Prepackage bulk medications;
- Maintain an awareness of developments in the community and pharmaceutical fields that relate to job responsibilities and integrate them into practice;
- Assist in training new employees;
- Assist other pharmacy technicians;
- Assist pharmacist in scheduling and maintaining workflow;
- Maintain knowledge of loss prevention techniques;
- Other duties as assigned.
OTHER DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.
- Implements Gerould’s Professional Pharmacy, Inc/Gerould’s Healthcare Center's Mission Statement.
- May have to communicate or interact with Gerould’s Professional Pharmacy, Inc/Gerould’s Healthcare Center's customers that may be:
- Infants (0 - 1 years of age)
- Pediatrics (1 - 17 years of age)
- Adults (18 - 64 years of age)
- Seniors (65 years or greater)
- Participates in Performance Improvement (PI) activities.
PERFORMANCE STANDARDS: To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Uses intuition and experience to complement data.
- Design - Demonstrates attention to detail.
- Problem Solving - Gathers and analyzes information skillfully; Works well in group problem solving situations.
- Project Management - Completes projects on time and budget.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities.
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal - Maintains confidentiality; Listens to others without interrupting and remains open to others' ideas and tries new things.
- Oral Communication - Listens and gets clarification.
- Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit.
- Written Communication - Able to read and interpret written information.
- Change Management - Prepares and supports those affected by change.
- Leadership - Exhibits confidence in self and others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates.
- Managing People - Makes self available to staff and improves processes, products and services.
- Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
- Business Acumen - Displays orientation to profitability.
- Cost Consciousness - Conserves organizational resources.
- Diversity - Demonstrates knowledge of EEO policy and shows respect and sensitivity for cultural differences.
- Ethics - Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation and able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- Initiative - Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work.
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Motivation - Measures self against standard of excellence.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- National certification desirable or preferred;
- Professional demeanor;
- Ability to respect confidentiality of patient data;
- Strong communication skills;
- Courteous attitude;
- Understanding of medical terminology and calculations;
- Ability to type at least 35 words per minute;
- Knowledge of computer operations;
- Knowledge of medication brand and generic names;
- Knowledge of insurance and third-party payment systems;
- High school diploma or graduate equivalent degree
EDUCATION/EXPERIENCE:
- High School Diploma
- Preferred prior pharmaceutical technician experience and/or graduated from an accredited pharmacy tech program.
- Retail Pharmacy Experience preferred
LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Word Processing and system software.
CERTIFICATES AND LICENSES:
May require technician certification/registration (refer to current State regulations).
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory requirements.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment is fast paced and busy with constant communications and encounters with fellow employees, customers, and referral sources.
The noise level in the work environment may be moderate when many customers are in the store.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand approximately 90% of the time; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.