Career Details
Elmira, NY Posted on 10/10/2024
General: The Installation and Repair Technician is responsible for:
Performs home safety assessments
Performs setup, delivery, and repair of home medical equipment and supplies
Provides instructions regarding use and care of equipment and products to patients and caregivers
Performs preventative maintenance and servicing of equipment per policy
Assists with keeping warehouse in clean, orderly fashion and in accordance with regulations
Participates in rotating after hours call schedule.
Willing to be trained in pertinent areas of equipment and supplies.
Available for home/office visits
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift and/or move equipment weighing up to 150lbs
Warehouse/Field environment with 60% of the time standing and lifting, 10% of the time sitting while on the computer and/or phone with customers and vendors, and 30% of the time driving and making deliveries
EDUCATION/EXPERIENCE:
High school diploma or general education degree (GED); one to two years related experience and/or training in construction preferred; exposure to healthcare environment preferred; or equivalent combination of education and experience
Additional Education:
- Preferred training, certification in construction
- Preferred training in plumbing
- Once hired, completion of level 1,2,3 technician certification training required within 1 year
Experience/Knowledge/Personality:
- Required mechanical and repair skills
- Required installation and at minimum, light construction skills
- Preferred skills in plumbing
- Preferred computer technology skills
- Requires positive attitude
- Able to function as a polite and cooperative team member
- Required good oral and written communication skills.
- Presents in a professional manner, clean and neat appearance
- Must be detail oriented.
- People sensitive characteristics with a desire to help others.
- Able to work independently.
- Able to maintain confidentiality.
- Good driving record.
Responsibilities and Duties:
- Responsible to set-up appointments for fittings, repairs, installations, and delivery, etc. in conjunction with customer service staff.
- Responsible to deliver equipment or make arrangements for delivery and verify fit, equipment function and performance, with complete and accurate documentation.
- Responsible complete all appropriate paperwork accurately.
- Responsible to place order for products and repair parts through purchasing department.
- Responsible for knowledge of third party reimbursement issues and documentation requirements.
- Responsible for safe operation and routine care of company vehicle.
- Assist with other deliveries and set-ups as requested by Branch Manager.
- Assist with inventory control.
- Assist with on-call per request of branch manager and time constraints.
- Attend in-store meetings.
- Perform other duties as deemed appropriate by management.
Expectations: To perform the job successfully, an individual should demonstrate the following expectations:
- Analytical - Uses intuition and experience to complement data.
- Design - Demonstrates attention to detail.
- Problem Solving - Gathers and analyzes information skillfully; Works well in group problem solving situations.
- Project Management - Completes projects on time and budget.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities.
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal - Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things.
- Oral Communication - Listens and gets clarification.
- Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit.
- Written Communication - Able to read and interpret written information.
- Leadership - Exhibits confidence in self and others; Inspires respect and trust; Accepts feedback from others;
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Cost Consciousness - Conserves organizational resources.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
- Ethics - Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values.
- Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
- Initiative - Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work.
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Motivation - Measures self against standard of excellence.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Accounting software.
CERTIFICATES AND LICENSES:
Training and specific certifications may be required.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
WORK ENVIRONMENT:
Geroulds is considered an essential business providing necessary equipment and services to those with infectious diseases including but not limited to Hep B, HIV, TB, Staph, COVID 19. Proper personal protective gear is provided to minimize risk/exposure
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is varied.